Frequently Asked Questions
Discover everything you need to know about the Eleventy Milano shopping experience.
Where are Eleventy Milano products manufactured?
Every Eleventy piece is proudly 'Made in Italy.' We collaborate with a network of skilled Italian artisans to ensure the highest standards of craftsmanship and authentic Italian style.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 5 business days for international orders, depending on the destination and customs processing.
How do I return an item?
You may return any unworn item within 14 days of delivery. To initiate a return, please visit our returns portal to generate a prepaid shipping label and follow the enclosed instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer deferred payment options through Klarna.
How can I find the right size?
Our collections follow standard Italian sizing. We provide a detailed size guide on every product page to help you convert measurements and find your perfect fit.
Are your materials sustainably sourced?
Sustainability is core to our philosophy. We prioritize natural fibers and ethical production methods to create luxury garments that are both timeless and environmentally responsible.